Description:

Dahill is A Xerox  company offering innovative and high performance document imaging technology from two of the world's leading manufacturers-XEROX and SHARP.

We are seeking customer oriented and experienced Field Service Technicians to join our Houston team in the Humble or Houston area.

Note: Statements included in this description are intended to reflect in general, the duties and responsibilities of this classification and are not to be interpreted as being all-inclusive.

Job Duties include:

Service office equipment in assigned local territory with minimal supervision in an efficient and timely manner. 

Identify and resolve technical issues.  Install, replace, and repair copiers, printers, and faxes at customer's location.

Will be responsible for carrying tools and parts inventory in personal vehicle while maintaining proper inventory levels at all times.

Provide excellent customer service to Dahill prospects, customers, and/or vendors. 

This position requires excellent interpersonal skills; due to daily communication required with various departments to include upper management.

Prioritize and respond to incoming service calls according to severity of issue, product, geography, and/or time of call. 

Responsible for ensuring service tickets are completed, indicating technical issue repair process. 

Maintain open communication with customer by communicating estimated problem resolution time.

Provide customers with details regarding services rendered. Complete service call documents and submit required forms to local branch on a daily basis. 

Participate in ongoing training courses and/or modules.

**Successful completion of online  Xerox and Sharp product line training as well as on the job training  will be required prior to be providing field technical support. 

Qualifications:

HS Diploma/GED
2+ yrs experience in a technical/mechanical customer support, help desk, or electronics repair role. 
Excellent time management skills
Strong customer service and communication skills
Ability to work with diverse groups and maintain a consitent engergetic production level. 

Valid drivers license, reliable transportation and proof of Texas Auto insurance with designated liability limits.
Ability to lift, push and pull office equipment up to 50lbs.

Preferred:

Dahill offers a full benefits package including medical, dental, 401k, plus mileage reimbursement and other benefits.

DAHILL IS AN EQUAL OPPORTUNITY EMPLOYER