| Company: | Powerlink Settlement Services
Coraopolis, PA |
| Job Location: |
Dallas - Dallas County
|
| Employment Type: | Full Time |
| Department: | Onsite |
Description: |
| Facilitate relationships between Client and the Company. Foster and enhance client satisfaction. Respond to and satisfy all client issues in a timely manner and ensure accurate resolution. |
Duties: |
• Review Work In Progress reports to ensure completion
• Verifies and confirms receipt of all orders sent to Company by client
• Responds to any customer inquiries regarding closing status issues
• Records receipt of Title Commitments and forwards to appropriate client representatives
• Assists and satisfies all Client concerns arising from the business relationship
• Acquire all documentation from Client to insure efficient and accurate title clearance
• Monitor and track all closing status updates
• Create and maintain a strong and productive working relationship with client
• Insure that all steps of the closing process are completed accurately and in the required time frames
• Work closely with Closing Management to insure vendor satisfaction
• Track, identify and locate all documents that are sent to client work locations from signing agents
• Participate in weekly staff meetings via conference call
• Communicates all client policy and procedure changes to Company management
• All other duties as assigned
|
Qualifications: |
• Prior experience as a Real Estate Closing specialist with working knowledge of standard practices and procedures
• High School diploma or equivalent
• Knowledge of personal computer operation and internal proprietary software systems
• Proven customer service and communication skills
• Must have strong organizational skills, great attention to detail and assertiveness
|
